5 Reasons Why Voice Technology Evolved from Analog to Software-Based

The ever-changing business landscape has driven voice technology to evolve from the good ol’ analog landlines to powerful digital telephony. Pre-VoIP, analog systems have supported businesses for decades. They’ve been reliable tools for inbound and outbound calls, and can also be used to transfer calls across extension lines. It has well-known functionalities like hold, mute, redial and speed dial, but…