PhoneOne Launches ReachUC Communicator for Computer Telephony Integration

We are happy to announce the availability of ReachUC Communicator,  a new Computer Telephony Integration (CTI) tool created for PhoneOne by ReachUC and Mondago.  This new tool allows users to control PBX features from a native PC application that is integrated with over 120 CRM and contact management systems.Jim Kubicek, CEO & President, PhoneOne, LLC What are the Benefits of Computer Telephony Integration…

5 Reasons Why Voice Technology Evolved from Analog to Software-Based

The ever-changing business landscape has driven voice technology to evolve from the good ol’ analog landlines to powerful digital telephony. Pre-VoIP, analog systems have supported businesses for decades. They’ve been reliable tools for inbound and outbound calls, and can also be used to transfer calls across extension lines. It has well-known functionalities like hold, mute, redial and speed dial, but…