6 Benefits of Using Professional Voice Service

Marketing has opened many avenues for business to reach and be reached by its customers. Chatbots, email, text are some of the most popular ways that customers and businesses interact. But did you know 80% of consumers choose talking on the phone as their preferred way of interacting with customer service reps? Customers prefer hearing and interacting with a human…

The 4 Absolute Reasons For Conference Calling

Conference calling is a communication tool used all over the world in different ways. The advancement in technology makes the traditional phone-based conference calls out of date. With the introduction of video conferencing,  having online conference rooms have become a common practice for businesses providing a much easier and clearer experience. The real question is, what does conference calls brings…

BUSINESS CONFERENCING 101

Communication is an indispensable part of a business. Whether internal with employees or external with clients and investors getting your message across with clarity and efficiency is a top priority. Distance, different time zones and the rise of telecommuting has led to the development of business communication applications and Software as a Service (SaaS) to serve the demands of this…

Business SMS

Why Your Business Needs Business SMS?

Why Your Business Needs Business SMS? All business can benefit from the use of SMS to be successful, enhance communications, generate revenue and improve brand perception. The Secret To A Successful Business Effective communication plays a huge part in the success of a business. It’s exactly why all businesses have their own set of goals for establishing good external and…

10 Ways DRaaS Can Save Your Bacon

10 Ways DRaaS Can Save Your Bacon by infrascale Names can be so misleading. Take baking soda.  Many of us think of baking soda as only an ingredient used for baking, or maybe something that helps to keep our refrigerators odor-free. But baking soda has many other uses, and is surprisingly good for your health and home, too. The use cases…

Top 10 Cyber Security Tools for Small Businesses

Small businesses have few options for cyber security tools and even fewer resources to deploy and manage them. You must choose wisely to carefully balance low cost, ease of use, and high impact on the security posture of the organization. So what security tools should small businesses focus on? A SANS research paper has 10 suggestions for SMB security tools. The…

5 Reasons Why Voice Technology Evolved from Analog to Software-Based

The ever-changing business landscape has driven voice technology to evolve from the good ol’ analog landlines to powerful digital telephony. Pre-VoIP, analog systems have supported businesses for decades. They’ve been reliable tools for inbound and outbound calls, and can also be used to transfer calls across extension lines. It has well-known functionalities like hold, mute, redial and speed dial, but…